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© 2023 by Bee Natural Wax Melts

SHIPPING POLICY

We aim to ship all orders within 5 working days.  Orders are posted via Royal Mail and you will be notified once you order has been processed and shipped.

If for any reason there is a delay in getting your order to you, you will be contacted as soon as we receive your order.

Please Note - All orders are unable to be altered once they have been processed, if you place an order and would like to modify it in any way please contact us straight away at hello@beenaturalwaxmelts.co.uk and we will do the best we can for you!

 

RETURN & EXCHANGE POLICY

We hand pour all of our wax melts and package them in house with lots of love and care so we hope your orders arrive with you in excellent condition and you love your wax melts!

If for any reason your wax melts arrive with you damaged or faulty, please get in touch asap to let us know at hello@beenaturalwaxmelts.co.uk with your order number, the fault of the product and photo evidence

 so we can deal with any issues quickly.  Messages on social media may take longer to reply to. If we require you to return the product back to us for further inspection and do find a fault with the product we will of course reimburse your postage costs ( please keep your postage receipt to be reimbursed ).

 

Please report any order issues to us within 7 days of receiving your parcel, we will be in touch

within 1 working day.

Unfortunately we are unable to process returns or exchanges if you change your mind on a fragrance,

either on receipt of the wax melts or once they have been burned. 

Returns / exchanges are only applicable if there is damage or a fault with the product.

Thank you for  understanding that we have to investigate and verify all claims, we are more

than happy to do all we can to make sure you are happy with your Bee Natural Wax Melts and receive

a quality product! 

 

Thank you for all of your support!